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Positive Learning, Positive Life

Complaint Procedure


In all maintained schools the general conduct of the schools falls within the overall responsibility of the governing body, subject to the

provisions of the Articles of Government. This includes having an agreed procedure for parents and carers to make complaints about

any matter which is not covered by statutory procedures. Additionally the Schools Standards and Framework Bill States:

“the Governing Body of a maintained school shall in accordance with regulations -

a) establish procedures for dealing with all complaints relating to the school other than those falling to be dealt with in accordance with

any procedures required to be established in relation to the school by virtue of any other statutory provision; and

b) publicise the procedures so established.”